Welcome to Cozy Crew General Trading L.L.C. By accessing or purchasing from our website, you agree to the following Terms & Conditions.

Product Details

Product images and descriptions are provided for reference only. Minor variations in packaging, color, or appearance may occur.

Prices & VAT

All prices are listed in AED and are exclusive of 5% VAT unless stated otherwise. VAT will be applied at checkout in accordance with UAE law.

Orders & Payment

Orders are confirmed only upon successful payment. Cozy Crew General Trading L.L.C reserves the right to cancel or refuse any order due to pricing errors, stock availability, or system issues.

Delivery

Delivery times are estimates only and may vary depending on location, product availability, or delays caused by third-party courier services. Delivery charges are calculated and applied at checkout.

Returns & Refunds

• Returns or refunds are accepted only in cases where the product received is damaged, defective, or incorrect.
• Such issues must be reported within 24 hours of delivery, with clear evidence.
• Returned items must be unused and in their original packaging.

Cancellations

Orders cannot be cancelled once they are confirmed or dispatched.

Product Usage & Safety

All cleaning products must be used strictly in accordance with the instructions provided on the packaging.

Cozy Crew General Trading L.L.C is not responsible for damage or injury resulting from improper use or handling.

Limitation of Liability

To the fullest extent permitted by UAE law, Cozy Crew General Trading L.L.C shall not be liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.

Privacy

Your personal information is handled in accordance with our Privacy Policy.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of the United Arab Emirates.